Employee Biometric Health (EBH) Program FAQs
Version 2.4 · 16 October 2026 · Wellness Technology Services Pty Ltd, ABN 43 682 264 606
About the program
Who are Wellness Technology Services (WTS) and Oura?
Wellness Technology Services Pty Ltd (WTS) is an Australian company that helps people use objective data to make better, more proactive everyday decisions about their work, health and safety. WTS runs the program: it sells you the ring and membership, provides the online modules and support, and issues your credential.
Oura (Oura Health Oy, based in Finland) designs and makes the Oura Ring and the Oura App. WTS supplies the ring and membership as an authorised Oura reseller. You set up your own Oura account, and your ring data stays in it under Oura’s own terms and privacy policy.
What is the WTS Employee Biometric Health Program?
The Employee Biometric Health Program — Foundations helps you understand your own sleep, recovery and stress signals, take a practical step, and know when to reach for support earlier. It combines an Oura Ring with ten short online modules over twelve months.
What do I get?
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An Oura Ring and twelve months of Oura Membership, starting when you pair your ring with the Oura App.
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Ten short modules — about ten minutes each, with Module 1 about fifteen — released in three 30-day windows during your first twelve months.
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The WTS Employee Biometric Health Credential (Foundation) at your 12-month program anniversary, once you’ve completed all ten modules.
The full list is in the Terms & Conditions, clause 2.
Who can join?
Anyone aged 18 or over with an Australian delivery address who buys through the checkout link WTS provides for their organisation’s employees. You’ll also need a compatible smartphone — see “What phone do I need?” below. The program is sold as a single bundle: the ring, membership and training can’t be bought separately.
How much does it cost?
The price depends on your organisation — please see your organisation’s checkout link. Prices include GST, and you pay WTS directly at checkout.
Is this a medical program?
No. It’s education and self-awareness. It isn’t a medical service or a health assessment, it isn’t used to judge your conduct or performance, and it doesn’t replace advice from a doctor or other health professional. It works alongside the support you already have, such as your EAP, occupational health and your GP.
How it runs
Is it self-paced?
No. You’ll receive a confirmation email from WTS with your start date. Your modules are released in three windows counted from that date. Each window is open for 30 days and then closes. Your start date doesn’t change if you set up your ring or start the modules later.
Window 1: Your first 30 days. 1 Onboarding · 2 Sleep & Recovery · 3 Proactive Monitoring & Preparation · 4 Knowing When to Seek Support
Window 2: 30 days from about Month 3. 5 Stress & Regulation · 6 Movement Health · 7 Nutrition & Energy · 8 Work, Life & Recovery
Window 3: 30 days from about Month 9. 9 Building Better Habits · 10 My Personal Action Plan
The windows follow when your biometric data becomes meaningful, so some signals have time to settle before you look at them.
What if I don’t finish a window’s modules in time?
You can catch up on them when the next window opens. Please try to finish each window’s modules while it’s open. If you still have modules left after window 3 closes, email WTS before your 12-month program anniversary and we’ll let you know whether an option is available. See Terms & Conditions, clause 5.1.
How does each module work?
Learn → Understand → Check → Act. You learn one idea, see what it looks like in your own data, answer a few quick questions, and choose one practical action to try.
How do the knowledge checks work? Is there a pass mark?
There’s no pass mark to reach. To complete a module, you answer every knowledge-check question correctly and choose your action at the end. You can have as many attempts as you need, and each answer comes with a short explanation.
When will I hear from you after I pay?
Orders go to Oura in batches, so it can take 1–14 days to receive order confirmation, depending on when you pay in the cycle. You’ll then get two emails: one confirming your Oura Ring delivery details, and one with the link to register for the online training.
What if my ring arrives late or I start late?
Your start date stays the same. If your ring is set up a little late, that’s fine: the first window allows time for your data to catch up. See Terms & Conditions, clause 5.4.
The credential
When do I get my credential?
Automatically at your 12-month program anniversary, counted from your start date — not when you finish Module 10. You need to have completed all ten modules, with every knowledge-check question answered correctly. Your Oura App Review Checklist arrives at the same time.
What is the credential?
It’s a WTS credential confirming you completed the program. It isn’t a nationally accredited qualification or a certificate of your health.
What if I don’t finish all ten modules?
Your credential isn’t issued, and your access still ends at your 12-month program anniversary. Not finishing doesn’t give you a refund — see “Can I get a refund?”.
Your ring and the Oura App
Is the Oura Ring a medical device?
No. It’s a wellness product. Don’t use your Oura data to make medical decisions — talk to your GP or another health professional about any health concern.
What phone do I need?
A compatible smartphone for the Oura App: an iPhone on iOS 16 or later, or an Android phone on Android 11 or later with Google Play services, with Bluetooth 5.0. Oura updates these requirements, so check Oura Member Care before you buy.
When does my twelve months of Oura Membership start?
Your Oura Membership begins when you receive, register and pair your ring with the Oura App. It does not start on the date of purchase or dispatch.
The Oura App is asking for payment. What should I do?
Your twelve months of Oura Membership are included, so you shouldn’t be asked to pay. It’s rare, but if the app asks for a payment method, don’t enter one — email WTS support at support@wellnesstechnologyservices.com and we’ll sort it out with Oura.
The app won’t connect to my ring, or I can’t sign up?
For setting up or signing up, contact Oura Member Care: https://support.ouraring.com. For pairing your ring or activating your included membership, contact Oura Partner Support: partnersupport@ouraring.com.
Can I share my ring or my Oura account?
No — they’re for you only. The Oura App supports one ring per account, and someone else’s data mixed into yours would make your patterns, and the program, less useful to you.
Can I wear it for exercise or swimming? How often do I charge it?
See Oura Member Care for current guidance on wearing, caring for and charging your ring: https://support.ouraring.com.
Buying and your ring
Who am I buying from?
From WTS. Your organisation doesn’t sell, pay for, discount or administer your purchase.
How do I get the right ring size?
Use the sizing kit held at your organisation before you buy, and confirm at checkout that your size came from the kit.
What if my ring doesn’t fit?
You can exchange it for a different size of the same model through Oura Member Care’s exchange process within 30 days of receiving it. You get one exchange per ring. A different model or colour isn’t available.
What if my finger size changes later?
The size exchange above is only available within 30 days of receiving your ring. After that, a different size isn’t part of the program — contact Oura Member Care about your options.
Who helps if something goes wrong with my ring?
WTS supplies your ring as an authorised Oura reseller. For setup, syncing, charging and troubleshooting, contact Oura Member Care: https://support.ouraring.com. For pairing your ring or activating your membership, contact Oura Partner Support: partnersupport@ouraring.com.
If you think your ring is faulty, email WTS at support@wellnesstechnologyservices.com. You can also email Oura Partner Support directly — if you do, please copy WTS in. WTS may have Oura inspect the ring, but WTS remains responsible for dealing with your claim, and you don’t have to pursue Oura yourself. Your rights under the Australian Consumer Law always apply, and Oura’s limited warranty is in addition to them.
What if my ring gets damaged?
Normal wear and tear, such as superficial scratches from ordinary use, isn’t covered by the program’s replacement or refund arrangements. Damage caused solely by an accident, improper use or not following the care instructions isn’t covered either. If you think an underlying fault contributed to the damage, contact WTS so it can be assessed under the Australian Consumer Law. You can also contact Oura Member Care about repair or replacement options.
What if I lose my ring?
Try the Find My Ring or Locate feature in the Oura App first. A ring lost after delivery isn’t covered by a program refund, and Oura’s warranty doesn’t cover loss or theft — any replacement is arranged with Oura under its terms. (A ring that never arrives is different — see “Can I get a refund?”.)
Can I get a refund?
You can cancel and get a refund if you contact WTS before WTS submits your ring order to Oura. WTS may deduct payment-processing and other third-party charges that it can’t recover, as set out in the Terms & Conditions, clause 6.2.
Once your order has been submitted to Oura, WTS doesn’t give a refund just because you change your mind, decide not to start or finish the program, or no longer want to take part. Your rights under the Australian Consumer Law always apply — for example:
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If your ring is faulty: see “Who helps if something goes wrong with my ring?”.
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If your ring never arrives or is lost in transit: it’s re-sent, or we refund you in full (Terms & Conditions, clause 6.4).
Can I leave the program?
Yes, at any time — email support@wellnesstechnologyservices.com. If you leave before WTS submits your ring order to Oura, see “Can I get a refund?”. If you leave after that, your access ends, your credential isn’t issued, the ring is yours to keep, and leaving doesn’t give you a refund.
What happens after twelve months?
Your access to the program ends at your 12-month program anniversary. That’s when your credential is issued (if you’ve completed all ten modules) and your Oura App Review Checklist is sent. WTS’s program support ends then too, apart from questions about your credential or your records. Your ring is yours to keep, and your Oura account and data stay with you. Your included Oura Membership runs for twelve months from when you pair your ring, so it may end on a different date from your program anniversary. After that, your Oura Membership is between you and Oura, on Oura’s terms and pricing at the time, which may change.
Your data
Does WTS see my Oura data?
Not through the program. Your ring data stays in your own Oura account, under Oura’s privacy policy. If WTS ever invites you to take part in a separate project that would use your Oura data, you’ll get a separate notice first, and nothing is used unless you give your separate, express consent. Saying no doesn’t affect your program, your ring or your credential.
Can my employer make me share my Oura data?
The program never requires you to share your Oura data with your employer, and choosing not to share has no effect on your program, your ring or your credential.
What if I share my scores through the Oura App?
Oura has optional sharing features. For example, Oura Circles lets you share your Readiness, Sleep and Activity scores with other Oura members. Anything you share that way is your choice and is between you and the people you share with. It’s outside the program: WTS doesn’t see it, and it isn’t part of any employer report.
What does WTS keep?
What you give us to buy and take part — your contact and order details, module completions, quiz answers, and the actions and support options you choose. Personal reflections are never entered into the platform. See the Program Privacy Policy, section 3.
Does my employer see my data?
Your employer never receives anything that identifies you — not your Oura or other biometric data, and not your individual answers and selections. Your Oura data is never shared with your employer unless you separately and expressly agree. If your organisation has bought WTS’s Employer Reporting Service, it receives de-identified, aggregate reports — never about a group of fewer than 20 people. If it hasn’t, it receives nothing. The program is hosted by WTS, so nothing about you is kept in your organisation’s own systems.
Can I opt out of employer reporting?
Yes, any time, without giving a reason — email support@wellnesstechnologyservices.com. From the next report, you’re left out of employer reporting entirely — your responses and the simple counts of enrolment and completion. It doesn’t affect your access to the program, your ring or your credential. See the Program Privacy Policy, section 7.
What happens to my information when the program ends?
Your Oura data stays in your Oura account, under Oura’s settings and privacy policy. WTS keeps its program records for a set period, then deletes or de-identifies them — see the Program Privacy Policy, section 10.
Will I get marketing from WTS?
No. WTS doesn’t use your details for marketing.
Is taking part my choice?
Yes.
If you need help
If something ever feels urgent, you don’t need to wait for a pattern, a score, or a module: call 000 in an emergency (or the local emergency number if you’re overseas), or Lifeline on 13 11 14, any time. Module 4 covers this in more detail.
Contact
Setting up, syncing, charging or troubleshooting your ring or the Oura App: Oura Member Care — https://support.ouraring.com
Pairing your ring or activating your included membership: Oura Partner Support — partnersupport@ouraring.com
A possible fault with your ring: WTS — support@wellnesstechnologyservices.com (you can also email Oura Partner Support directly — please copy WTS in)
The Oura App asks you to pay for your membership: WTS — support@wellnesstechnologyservices.com
Privacy in your Oura account or Oura App data: Oura — see the Oura Privacy Policy below
The program, your start date and module dates, or your credential: WTS — support@wellnesstechnologyservices.com
Your order, leaving the program, or a refund question: WTS — support@wellnesstechnologyservices.com
Your privacy with WTS — seeing or correcting your information, leaving employer reporting, or a complaint: WTS — support@wellnesstechnologyservices.com
WTS support is by email only. We aim to respond within three business days, although complex matters may take longer. WTS support is not an emergency, medical or crisis service — see “If you need help” above.
Full terms: Program Terms & Conditions: https://www.wellnesstechnologyservices.com/ebh-program-t-cs · Program Privacy Policy: https://www.wellnesstechnologyservices.com/ebh-program-privacy · Oura Terms of Use: https://ouraring.com/terms-and-conditions · Oura Privacy Policy: https://ouraring.com/privacy-policy · Oura purchase and shipping policies: https://support.ouraring.com/hc/en-us/articles/360052018753-Purchase-an-Oura-Product
Wellness Technology Services Pty Ltd · ABN 43 682 264 606 · Kensington, NSW